What to Do During a Plumbing Emergency Before the Plumber Arrives

Five steps to take in the first ten minutes of a burst pipe or major leak — and why they can save you thousands.

The first ten minutes of a plumbing emergency matter more than any other part of the call.

1. Shut off the main water valve. Most SoCal homes have the shutoff at the front of the house or in the garage.

2. Turn off the water heater. Shut off the gas (or breaker) so it doesn't run dry.

3. Open the lowest faucet in the house. Relieves pressure in the supply lines.

4. Move valuables and contain water. Take photos for your insurance claim.

5. Call us. (562) 366-0303 is answered 24/7.

If you smell natural gas, leave the house and call from outside. Don't flip light switches.